If this indeed is DirecTV’s last run at “NFL Sunday Ticket,” it’s not going well.
After Week 1 issues prompted an apology from the DirecTV, an outage during Week 2 left fans without access to football. The day started out without any apparent issues during kickoff and the first quarter of the NFL’s early slate of games. But fans on social media began to note issues as second quarters got underway.
Instead of live football, fans using DirecTV’s streaming service were met with a “could not connect to server” error and a message from the provider that it was working to resolve the issue:
“Sorry about the interruption. We’re working addressing the problem ASAP.”
The issue appeared to have been largely resolved by the early-to-mid fourth quarters of games. Still, it left fans without the ability to watch Sunday Ticket for close to 90 minutes. DirecTV announced on Monday that it plans to issue refunds to customers for the Week 2 outage.
DirecTV representatives responded to users on social media Sunday during the outage that technicians were working to resolve the issue.
It later provided a statement confirming that the outage impacted customers using the streaming app.
It provided another statement after the outage was resolved.
The outage didn’t appear to impact the provider’s satellite service to bars and restaurants.
“NFL Sunday Ticket” debuted on DirecTV in 1994 and has remained with the provider since. Its contract expires at the end of the 2022 season, and NFL commissioner Roger Goodell said during the offseason that he expects the service to be contracted to another provider moving forward. Apple, Amazon and Disney are among the media providers that have reportedly bid on the service.